Xedo
Xedo services

Travel eSIM and more

Clear answers about Travel eSIM, virtual numbers, messaging, rentals, payments, and support.

Travel eSIM

Prepaid mobile data for international travel.

What is Xedo Travel eSIM?

Xedo Travel eSIM is a prepaid mobile-data service delivered as a digital SIM profile. Install it on a compatible device and connect while travelling without replacing your physical SIM.

How do I install and activate a Travel eSIM?

After purchase, follow the QR-code and installation instructions supplied with your plan. Installation steps differ by device, so make sure your phone is unlocked and supports eSIM before purchasing.

Can a Travel eSIM receive SMS or verification codes?

No. Xedo Travel eSIM plans are for mobile data and do not include a telephone number, SMS, or voice calls. Use an eligible Xedo phone-number service when you need SMS.

Where can I use a Travel eSIM?

Plans cover more than 190 destinations, including individual countries, regions, and wider travel zones. Available data, duration, coverage, and activation rules are shown before purchase.

How long does a Travel eSIM plan last?

Validity depends on the selected package. Always review the plan allowance, validity period, destination coverage, and activation conditions before paying.

Can I suspend or cancel my Xedo Travel eSIM?

Contact support if you want to suspend or cancel your eSIM.

Virtual Numbers

Flexible cloud-based numbers for supported messaging services.

What is a virtual phone number?

A virtual number is a cloud-based telephone number that is not tied to a SIM card in your possession. It can receive supported SMS messages through your Xedo account from anywhere with an internet connection.

Which countries are available for long-term numbers?

At the moment, we offer long-term phone-number rentals in eight countries. We are testing SIM cards from additional countries, mainly in Europe, so keep an eye on updates.

Can virtual numbers receive verification codes?

They can work with supported services, but acceptance and delivery are never guaranteed because third-party platforms may restrict virtual-number ranges. Check current service availability before purchasing.

When should I choose a real-SIM number instead?

Choose a real-SIM rental when you need to keep the same number longer or when a service requires a mobile-number range. Availability and supported actions are shown with each Xedo product.

Messaging

Receiving, viewing, and sending SMS where supported.

What countries can I send and receive messages to and from?

You can receive messages from anywhere and send to most countries with our long-term rentals. Your messages are delivered through your secure client area. Long-term numbers use dedicated hardware and can send direct SMS to all countries without restrictions.

Where do received messages appear?

Received SMS messages appear with the relevant rental in your Xedo account. Delivery time depends on the sending platform, carrier routing, country, and current network conditions.

Can I send SMS from an Xedo number?

Yes. If you have an active plan, you can send and receive SMS directly from My Conversations in your client dashboard.

Are there restrictions on messaging?

Yes. Xedo services may not be used for spam, phishing, fraud, harassment, impersonation, or unlawful activity.

Getting started

What Xedo does and how rentals work.

What is Xedo?

Xedo provides phone numbers for receiving SMS verification codes on supported online platforms. Choose short-term numbers for one-time verifications or long-term rentals when you need to keep the same number longer—without exposing your personal number.

What is the difference between short-term and long-term rentals?

Short-term rentals are designed for quick verification sessions, usually lasting minutes. Long-term rentals let you keep the same number for 1/3/6/12 months or longer.

How do I rent a number?

Open Short-term rental for a quick verification number or Long-term rental to keep a number longer. Choose a service and country, review the live price, and complete the rental. Your numbers and received SMS messages appear in your account.

Rentals and SMS delivery

Delays, resend, replacement, and availability.

What should I do if an SMS does not arrive?

SMS can be delayed by the target platform, country routing, or current inventory quality. Use Resend when it is offered. If no SMS arrives, replace the number when that option is available.

Can I request another SMS code?

Yes, when the rental supports resend and the cooldown has cleared. Your dashboard shows the action only when it is available.

Can I replace a number?

Replacement is available only for eligible active rentals that have not received an SMS. When eligible, the action appears with the rental.

Why does number availability change?

Inventory changes continuously by service, country, price, and routing conditions. A number available now may no longer be available later.

Payments and balance credits

Crypto payments, renewals, and support cases.

How do payments work?

Payments are processed in cryptocurrency through third-party payment processors. After a confirmed payment is credited, you can use your Xedo balance for supported services.

How does auto-renew billing work?

When auto-renew is enabled, Xedo charges the renewal price from your balance before the current period ends. If the renewal cannot be completed, the charge is returned to your balance and auto-renew is disabled.

Do you refund failed or unused rentals?

Eligible unused rentals are credited back to your internal Xedo balance when cancelled before any SMS is received or when they expire without receiving an SMS. See the Refund Policy for the full rules.

Can crypto payments be returned to the original wallet?

Crypto transactions are irreversible by design. Xedo balance credits are service credits and are not paid back to the original wallet, exchange account, card, or other payment method.

What should I send support for payment issues?

Include your username, transaction hash, amount sent, date and time of payment, and any related rental ID.

API and support

API access and getting help.

Is API access available?

API access is available by request. Contact support with what you want to build and your expected request volume.

How do I contact support?

Email [email protected] or [email protected], or contact @XedoSupport on Telegram. Include your username and relevant rental or payment details.

What helps support resolve a rental issue?

Send your username, selected service and a short description of what happened.